Returns and Refund Policy

Last updated: 05/11/2025

At Oliban Nature, your satisfaction is our priority. If a product does not suit you, you have a legal right of withdrawal.

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Withdrawal period

In accordance with article L221-18 of the Consumer Code, you have a period of 14 days from the receipt of your order to notify us of your wish to return a product, without having to provide any reason.

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Return conditions

For the return to be accepted:

The product must be unused and unopened

It must be returned in its original packaging

Return shipping costs are the responsibility of the customer

The return must be made within 14 days after notification

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Return address

Élodie Crucifix
1 rue de Palalda
66100 Perpignan
France

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Refund

The refund will be made via the same payment method used during the purchase, within a maximum of 14 days from the receipt of the returned products.

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❌ Non-refundable products

For hygiene reasons, opened, used or damaged products will not be refunded.

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Contact

For any return request or question, please write to us at:
👉 olibannature@gmail.com